Support

Answers to the questions we expect, and how to reach us for the rest.

The plan

Why are my portions different from the recipe on the page? Every dish is scaled to your own daily target: the first meal is 45 % of it, the second 55 %. Change your weight, activity or loss rate in Settings and the portions follow.

My target says a slower rate than the one I picked. Emberleaf never plans below 1,200 kcal a day for a woman or 1,500 for a man. When the rate you chose would go below that floor, the app keeps the floor and tells you the real weekly rate it delivers.

I want to start over, or I started on the wrong day. Settings › Program Day lets you move the start to an earlier day or restart the twelve weeks from today. The plans are regenerated and the reminders rebuilt.

Can I change a meal? Open the meal and tap Swap for another of that week's fourteen dishes, or log your own food into that slot.

Apple Health

Steps or weight show nothing. Emberleaf reads them from Apple Health only with permission. Open the Health app › your picture › Apps › Emberleaf and turn on the categories you want to share. The dashboard updates the next time it opens.

I deleted a weigh-in — is it gone from Health too? Yes. The sample Emberleaf wrote is deleted with it. Weigh-ins that came from another app or the Health app itself are not touched.

The coach and the models

The Talk button says something is missing. The coach runs on your phone. On an iPhone with Apple Intelligence it needs nothing extra. On other iPhones it needs a language model: Settings › Models › Download (about 2 GB, over Wi-Fi is best). The ear (speech to text) and the voice can be downloaded there too, or you can use Apple's.

Is anything sent to a server? No. Speech, thinking and speaking all happen on the device. The only network traffic is the model download itself. See the privacy policy.

The coach gave a number I cannot find in the app. It should not. The coach is instructed to use only the numbers on your plan and to say when it does not know. If it invents one, please send us the sentence — that is a bug we want.

Apple Watch

The watch shows an old day. Open Emberleaf on the iPhone once; the phone sends the current day to the watch when it reconnects. The watch never invents a day on its own, so it would rather show yesterday than a guess.

Deleting your data

Delete the app: everything Emberleaf stored goes with it. To remove what it wrote to Apple Health, use the Health app › Sharing › Apps › Emberleaf › Delete All Data from Emberleaf.